One of our top customers came back with our vendor quality score for the time period of 4-1-13 to 6-30-13. We again received top quality scores with just a little room for improvement on service. Here is the customer’s feedback below directly from their vendor report:MU CORPORTATION An ISO 9001 Certified Company PCB Solutions 8550 Barron Way, Suite 11A Reno, NV89511 Dear Valued Supplier: Enclosed is a report summarizing your performance for the period of 4-1-13 through 6-30-13. As you may know, we are now looking at performance in 4 categories, quality, delivery, customer service and cost. It is our objective to work in partnership with our suppliers to maximize performance in these areas. As part of our plan, we have established a performance matrix (copy attached) defining acceptable levels in each of these categories. In addition, you have the opportunity to achieve higher performance levels that will qualify you to be eligible as a preferred supplier. Miyachi Unitek Corporation is firmly committed to achieving and surpassing these performance levels through the use of open lines of communication, our commitment to each other as business partners and our mutual support and assistance when requested. According to our internal records, your overall performance was 5. Your individual scores were as follows:
- Quality 5.00 (1179/1179)
- Delivery 5.00 (56/56)
- Service 4
- Purch Price Score 4.5
- Total $ Vol this Qtr $
- On time delivery: Calculated as deliveries on-time/total deliveries received.
- For less than 50 deliveries, Only 1 late delivery will constitute a grade of 3.
- To avoid deliveries counted as late, you must communicate a change in delivery commitment date either within 5 business days of receipt of order or no less than 10 business days before the original delivery date.
- Quality – Adherence to Specification: Calculated as quantities accepted/total quantities received.
- For <100 units received in a quarter, 1 defect will be deemed acceptable if it is not recurring.
- A defect issue can be removed from a vendor’s record for the purposes of performance grading under the following condition
- The defect cannot be recurring
- The vendor has to demonstrate corrective action that has been approved by the MUC QA department. This corrective action will be documented on the Non Conformance Report copy on the purchasing vendor files. The defect will not be removed from our permanent controlled QA records.
- Purchase Price: Calculated as total variance $/ total dollars received
- Service: A grade of 1-5, 5 being the best, assigned by our purchasing team. In considering service performance, we consider flexibility, customer service, expertise, and commitment to solving problems.
- Performance percentages in categories 1-3 will be indexed to a scale from 0 to 5. An average of 3 from all 4 categories with a
Quality score of no less than 3 is required for any suppler to be listed on our approved supplier listing.
- In order to qualify for Primary Supplier status a supplier must carry a rating average of 4 with a quality score of no less that 3 for 2 consecutive quarters. (Going forward, the label Primary Supplier will be synonymous with Supplier Partner which we have used over the past 15+ years).
As you can see, we continue to provide high level quality products with the same type of service to match. You really should consider a stocking program or at least testing out system of supplying high quality rigid, rigid flex and flexible printed circuit boards for your electronic supply chain.James Brown VP Sales & Marketing firstname.lastname@example.org